Terms & Conditions

1. GENERAL INFORMATION
We welcome you on the e-platform www.tiwc.gr that offers for sale selected products (stickers) and services (participation) of Thessaloniki International Wine and Spirits Competition via company: “ENOAVE SA” seated at Thessaloniki, 90 Giannitson str. postal code 54627, TIN 094526311, competent tax office of FAE Thessaloniki, tel. +302310281617, fax: +302310281619 and email: This email address is being protected from spambots. You need JavaScript enabled to view it..
The promotion, presentation, sale, transport-storage, supply and any return of the products presented herein as well as the protection of your personal data and the security of your transactions are subject to these terms of use that we ask you to read prior to your navigation on www.tiwc.gr and the placement of any order.
Upon your navigation on www.tiwc.gr as well as the execution of any transaction or any contact with our company, you unreservedly accept these terms of use that apply on our transactions as a whole. In case of dispute or if you have any reservations regarding these terms partly or wholly, you should send a relevant email to the email address: This email address is being protected from spambots. You need JavaScript enabled to view it. prior to your navigation or the execution of any transaction otherwise you are considered to have accepted all the terms unreservedly.
The company reserves the rights to amend and renew at any time and unilaterally the terms and/or conditions for the transactions that are executed on this platform of www.tiwc.gr, the content, the appearance, the composition, the structure as well as the technical specifications of www.tiwc.gr. Moreover, it undertakes the obligation to update this platform on time on any amendment or renewal of the terms. The company also reserves the right to annul, suspend or terminate the operation of www.tiwc.gr without cause and without any prior notification.
2. TERMS OF USE
Platform www.tiwc.gr must be only used for legal intends and in a manner that does not limit nor hinders the use by third parties. The user must use the website in compliance with morality and these terms and he should not carry out any actions nor omissions that might endanger the provision of services by www.tiwc.gr. Persons over 18 or over the legal age for the consumption of alcohol as provided by the legislation in their country may use the e-platform www.tiwc.gr.
In case of illegal use of the platform www.tiwc.gr by persons that are not of age, the company does not bear any responsibility as it expressly prohibits the entry of users that do not meet the requirements relating to age. In case of use by persons that are not of age, then the latter and their guardians are solely responsible.
3. Intellectual Property
This entire platform www.tiwc.gr, the photographs and descriptions of the products, the articles, the graphics, the images, the texts, the designs, the commercial and financial information, any kind of signs, logos, the layout of www.tiwc.gr, form part of the intellectual property of ENOAVE SA and are protected according to the relevant Greek legislation, the European legislation and the applicable international conventions on intellectual property. Any use of or action related to the content for whatever reason without the prior written consent of the company is prohibited.
The user accepts and acknowledges that the company has the possibility to commercially exploit any data that appear on www.tiwc.gr as well as amend the said data at any time that it wishes with or without the prior notification or approval of the users of www.tiwc.gr.
4. Protection of Privacy
The personal data of the visitor or user of www.tiwc.gr are being managed and protected pursuant to the relevant provisions of the Greek Law 2472/1997 on the Authority for the Protection of Personal Data as amended by the decisions of the Chairman of the Committee on the Protection of Personal Data, the P.D. 207/1998 and 79/2000 and article 8 of Law 2819/2000 and the European Legislation (Directives 95/46/EC and 97/66/EC).
www.tiwc.gr commits to always act according to the applicable legislation, safeguard the confidentiality of the personal data of the registered user and not transfer any information to any third party, either natural or legal. The only derogations apply for public authorities, public prosecutor’s offices or other administrative authorities according to the legislation that applies from time to time based on the legal framework as well as any partnering third parties (natural or legal entities) that are necessarily engaged in the execution of your orders such as financial institutions that take part in the execution and settlement of your e-payments through your credit card and transport companies that must use your data for the storage and transport of the products sent to you.
Those of you registered to the e-shop of www.tiwc.gr have the possibility to exercise at any time your rights arising from the applicable national legislation and the European General Data Protection Regulation (GDPR). Our company retains your data for as long as you are a registered user of www.tiwc.gr or for as long as you use the services thereof. Certain pages of www.tiwc.gr might be using session cookies in order to facilitate your recognition and your navigation on the platform of www.tiwc.gr.
Upon your deletion from www.tiwc.gr, any data provided to us is deleted as well even the session cookies installed on your PC. The data retained are only those provided by law (e.g. for financial purposes).
www.tiwc.gr keeps records of your personal data only in the course of the execution of the transactions and the communication with you. All your personal data are collected through the special e-platform of www.tiwc.gr which are the minimum necessary for the provision of the aforementioned services from us and they are subject to the condition of your full and unreserved consent/authorization that is granted along with the provision of your personal data to us.
Nonetheless, www.tiwc.gr does not guarantee for the safety of the data transferred online and does not undertake any material or not damage that the user might suffer due to accessing the internet.
For any inquiries on the use of your personal data, you may contact our company at the email: This email address is being protected from spambots. You need JavaScript enabled to view it.. For any complaints on the violation of your personal data you may address the competent Authority in Greece, i.e. the Authority for the Protection of Personal Data; the contact information of the said authority is available on the website: http://www.dpa.gr.
5. Registration to Www.tiwc.gr
Α) Correct registration of your personal data
It is of great importance to provide for your correct and updated personal data to www.tiwc.gr either upon your registration or upon placing your order. You must inform us on any change thereon. These data are the only means of communication between our company and you in the course of executing your orders as well as performing any other obligation towards you. Therefore, you must be absolutely certain about their accuracy prior to registering your order. In case of execution of a false order due to the fact that your date had not been register correctly, the company is not liable to you.
In case you choose the issue of an invoice, the company has the right to verify the financial information that you have provided with regard to the issue of the invoice.
Β) Registration to the www.tiwc.gr account.
Upon the placement of your first order with our company, you should register as users of the www.tiwc.gr in order to facilitate your future purchases and for better serving you. You must fill in the special form that comes up and provide your name, email address and your personal access codes, username and password.
Upon your registration to www.tiwc.gr, you shall receive an automated message asking you to verify your registration through a link.
6. Limitations on liability
The company has the right to terminate, amend or suspend the operation of www.tiwc.gr partly or wholly, temporarily or permanently, at any time and without prior notification of the user. Moreover, the company may freely choose the products and services that it shall promote through www.tiwc.gr as well as its pricing policy, the promotions and discounts that apply to each one of the customers without any prior notification of the user. In addition, it might as well discontinue the access codes of the user to the services of www.tiwc.gr at any time that it might consider that the latter is in breach of these terms of use of the platform. In the course of the technological control, the company and its partners put their best effort to ensure that the content, the services and the transactions over www.tiwc.gr are executed without any interruption and at a high level of safety.
The company does not bear any responsibility if the operation of www.tiwc.gr is discontinued for whatever reason or it is difficult or impossible to access the website. Moreover, the company implements any possible measures on the safe use of the platform. If viruses or other malware is detected despite the implemented measures and they are transferred to the terminal equipment of the users/visitors, then the company does not bear any responsibility.

1. Description of the service
www.tiwc.gr is a digital platform for the promotion, presentation and sale of selected products (stickers) and services (participation in the competition) of the Thessaloniki International Wine and Spirits Competition
1.1. How do I access Www.tiwc.gr?
You can access www.tiwc.gr through the URL www.tiwc.gr

2. Product and Services Orders
2.1. How can I order products and services on www.tiwc.gr?
The basic way of placing an order of selected products and services on www.tiwc.gr is:
Through the www.tiwc.gr website, at the email address www.tiwc.gr 24/7/365.
2.2. How do I place an order for products and services on the Www.tiwc.gr website?
On the e-platform of www.tiwc.gr you can freely navigate and select the products (stickers) and/or the services (participation) you are interested in. Then you are transferred to the page where the product/service is described and from there you can add them to your cart. You carry on with the payment of your order. In order to make your payment, you are transferred to a secure, certified link where you are asked to provide your delivery information as well as determine the means of payment.

3. Means of payment / Charges
3.1. How can I pay for the products and/or the services I ordered?
The means of payment are:
1. By credit card
2. By bank transfer
3.2 What are the charges for the order?
The cost of each order depends on the price of each product (VAT included).

4. SUPPLY/DISPATCH OF PRODUCTS AND SERVICES / COSTS OF TRANSPORT / OTHER COSTS.
4.1. TRANSPORT/SUPPLY OF PRODUCTS/SERVICES
4.1.1. How are the orders executed?
The orders are executed by a courier all over Greece and the EU countries and by mail for other countries.
4.1.2. How long it takes for my order to be executed?
On the mainland the order is executed within 5 working days.
To the islands and isolated areas, it might take longer.
For orders from abroad, the execution schedule depends on the country of delivery.
4.2. RETURN OF PRODUCTS
4.2.1. If I receive a product other than the one I ordered either in kind and/or quantity, what should I do?
In case you receive a product other than the one you ordered either in kind or/and quantity, you may return the products for control and verification of the mistake along with all the required documents e.g. (invoice).
If you adhere to the proposed way of returning the products to the company, ENOAVE SA shall bear the costs of the return and the new dispatch to the customer.
4.2.2. In case of a defect, what should I do?
The competent employees of ENOAVE SA have carefully examined the products selected for Www.tiwc.gr having in mind the customer’s maximum satisfaction. Moreover, strict criteria have been implemented as to the storage and preservation conditions of the products.
In case of a defect, you have the right to return the said product to the company within seven days from its supply in order to be examined and for the defect to be verified. It must be accompanied by all the required documents, such as retail receipt or invoice.
ENOAVE SA shall bear the costs for the return of the product as well as the costs of transport of the product in replacement.
Upon verification of the defect, the product shall be replaced. If it is impossible for the company to replace the product, the transaction is cancelled and the money is refunded in the same manner as the initial payment by the customer to the company occurred.
In case that the products have been returned damaged or with inefficiencies, then ENOAVE SA reserves the right not to replace the product.
As ENOAVE SA always aims to the maximum satisfaction of the customer, it is important that the returned products are in excellent condition.

5. CONTACT
5.1. How could I contact you?
Call us on +30 2310281617 or send an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
5.2. When can I contact you?
Our call center is open from Monday to Friday 09:00-17:00.